Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options depending on your location and the size/weight of your order.

We ship all orders via Australia Post and offer the following options:

Standard Delivery (Approximately 5 Business Days)

• FREE — on orders over $100
  $9.95 — on orders under $100

Express Delivery (Approximately 2–4 Business Days)

• $15 flat rate
  

International Shipping

We offer international shipping to select countries:

Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification with a tracking number. You can track your shipment using the link provided.

Alternatively, you can track using this page here by entering your order details: Track Order

If you haven’t received your order within the estimated timeframe, please contact us at info@impexo.com.au with your name and order number.

Refunds, Returns, and Exchanges

Please refer to our Return Policy page for more details.

Contact Information

If you have any questions about our shipping policy, feel free to reach out to us:

Email: admin@pureandnaturalhoneyco.com
Live Chat: Available on our website 24/7.
Business Hours: Mon - Fri: 8:00 AM - 3:00 PM AWST
Saturday / Sunday: Closed